FAQs

If you have a question, Stay Magical Vacation Homes has the answer. With over 40 years combined experience in the Florida vacation industry you can rely on our knowledge to make your Stay Magical.

(If you don't see the answer here then please Contact us and we will be happy to help.).

How close are the vacation homes to Walt Disney World® Resort and other Orlando area attractions?

Our luxury communities are conveniently located just miles from Walt Disney World® Resort, SeaWorld Orlando, Aquatica, Universal Studios Florida and Universal's Islands of Adventure. We recommend using a GPS app to determine your rental home's exact location.

How do I place a reservation for one of the homes?

Once you have found the vacation home of your choice on our website, you can either click the “Book Now” button and follow the simple on screen instructions to complete your reservation, or you can call us at 908-MAGICAL (908-624-4225), and our Reservations Team will be glad to assist you.

What is required to reserve a home?

To reserve a home we require a 25% non refundable deposit, and a signed reservation agreement. Once both items have been processed, a booking confirmation email will be sent to you. The full rental payment will be due 60 days prior to your arrival. A payment reminder will be sent to you along with the payment instructions.

Will I stay in the exact home that I have chosen?

Yes! Once you have booked either online or through one of our team members, the availability calendar will automatically update on our website and lock in your reservation. If for some unforeseen reason we are required to move you to another home, we will give you prior notice and ensure that you are relocated to a like property. If this is not permissible, we will be happy to provide you with a full refund.

How Many People Can Stay In Each Home?

In accordance with Florida law, the maximum number of people that can stay in a home may not exceed the maximum occupancy posted for each home. The following outlines the maximum occupancy for each home, unless otherwise posted:

3 bedroom sleeps maximum of 8
4 bedroom sleeps maximum of 10
5 bedroom sleeps maximum of 12
6 bedroom sleeps maximum of 14
7 bedroom sleeps maximum of 18
8 bedroom sleeps maximum of 20

How will I receive my confirmation and arrival instructions?

Your reservation confirmation will be sent via email immediately after your reservation has been made. As soon as the balance payment has been received, you will receive your confirmation email, which will include your vacation rental voucher and arrival instructions. The arrival instructions will provide details of how to enter the resort and the key code to enter your vacation home. If you have not received these emails, and you have adjusted your spam filters, please contact us at 908-MAGICAL (908-624-4225). To ensure you receive your reservation emails, please adjust your spam filter to add the domain stay-magical.com to your list of accepted email addresses.

What is my check-in and check-out time?

Your home will be available for check-in on your day of arrival at 4:00 p.m. Check-out is promptly at 10:00 a.m. on the day of your departure. Early check-in or late check-out can be requested for an additional charge. Prices vary per unit and early check-in and/or late check-out is subject to availability. Early check-ins and late check-outs will always be tentatively booked and confirmed only within 48 hours prior to your arrival. It is the guest's responsibility to contact Stay Magical Vacation Homes within that time period to check for availability and confirm payment of the additional fees.

Will I Need To Order Pool Heat?

Pool heating is considered to be a personal preference. During the summer months the water is warm enough to for most guests. Pool heating is highly recommended between the months of October to April.

Do I need to pay for pool heat to have the spa/hot tub heated?

Yes, if you would like the spa to be heated, you will need to order pool heat with your reservation. A spa or hot tub is not able to be heated on its own. There is no option to only heat the spa since it is using the same water as the pool.

How hot will my pool be if I purchase pool heat?

When pool heat is chosen for your home, the pool and spa will be heated to a temperature around 80-84 degrees Fahrenheit. When the guest then turns on spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool so the spa will be heated up to a temperature of 94-102 degrees Fahrenheit. If left in spa mode, the pool will not receive any heated water, thus leaving it to cool.

Will heated pools cool down over night?

Yes. The pool heaters operate on a timer and are set to come on in the morning and go off in the evening, therefore there will be some cooling off overnight when the air temperature drops. In the coldest winter months, heating the pool can be challenging with the water temperature dropping down overnight in the 30's and 40's. Unfortunately, under these circumstances, the pool heater may not be able to keep the water at 84 degrees. If the outside air drops below 55 degrees Fahrenheit, the heating pump may be unable to operate effectively, and failure of such devices is outside of our company's control and is regarded as an act of nature. Please note that cold weather does not constitute a mechanical failure, and no refunds will be given for problems that are due to cold weather.

Do I need to rent a car or is there a shuttle service to the theme parks?

Windsor Hills Resort does not provide a shuttle service, a car would be advisable. Taxi and ride share services are also an option for those who don't want to rent a car.

Are there homes with space for multiple vehicle parking?

Yes, if you’re meeting family and friends at one of our vacation homes, just let us know the max number of vehicles requiring parking and we’ll tailor our suggestions based on that.

What do I need to bring with me on my vacation?

Our homes provide the majority of what you need, but there are some items that are not provided in the homes. While bath and hand towels are provided, not all homes provide beach towels, please see the individual property for details. A complimentary welcome pack consisting of soap, toilet paper, and trash bags is provided. However, once these items are used, it is the guest's responsibility to replenish them. Any other basic toiletries are not provided and must be supplied by the guest.

Is the home cleaned every day?

All our vacation homes are professionally cleaned prior and post guest stays. If, however, you require a cleaning service during your stay, we can quote on that service. The rentals come with cleaning items such as dishwasher, washing machine, mop, brush and pan.

Are all of the vacation homes non-smoking?

All homes have a strict Non-Smoking Policy. Guests are permitted, however, to smoke on the screen enclosed balcony, or outside of the property. Those found to be in violation of the Non-Smoking Policy will be subject to a $500 fee.

Are pets allowed in the vacation homes?

We unfortunately do NOT allow pets as we have a strict No-Pet Policy in all of our vacation homes. Those found to be in violation of this policy will be subject to a $500 fee minimum.